Terms of Service
PDF Expert

Last updated: February 26, 2024 (view archived versions)

Readdle Limited (“Readdle” or “we”) welcomes you, our user (“User” or “you”). We provide you with access to our desktop or mobile applications “PDF Expert” (“App” or “PDF Expert”) and our website (collectively, “Service”), subject to the terms and conditions of these Terms of Service (“Terms”).

We have two Privacy Notices that you should know about. Our Privacy Notice for the App describes our collection and use of personal data connected to your access to and use of the App. The second one – Privacy Notice for the website – is for our website.

By installing the App or using the website, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you are not permitted to and must discontinue using the App and website, respectively.

If you have any questions or comments about these Terms of Service, please contact us.

Table of Content

• About Us
• Entire Agreement
• Use License and Subscriptions
  • Free Use
  • Account
  • Free Trial and Premium Subscription
  • Payment Terms
  • Licenses for PDF Expert 2
  • Subscription Renewal and Cancellation
  • Scope of License
  • Special Offers for Education and Business Users
  • Refunds
  • Specific Access Restrictions
• Content and Data Security
  • User Content and Security
  • Your Feedback
  • Business Users' Authorization
• Third-Party Websites and Services
• Warranties and Disclaimers
• Limitation of Liability
• Indemnification
• Applicable Law and Jurisdiction
• Electronic Communications
• Termination
  • Termination by Readdle
  • Termination by You
• Miscellaneous

About Us

Our support team is happy to assist you. We kindly ask you to be polite in your communication with us. We may not respond to offensive emails or messages.

Entire Agreement

In brief

These Terms, the Privacy Notice for the website, the Privacy Notice for the App, the Data Processing Agreement (EEA), and the Data Processing Agreement (US), constitute the entire legally binding agreement and understanding between us and our Users.

By installing the App or using our website, you hereby declare and warrant that:

• you have read, understand, and have the legal capacity to, and with this agree to be legally bound by and to comply with these Terms in full;
• you are 16 years of age or older (otherwise, you can use the App exclusively under the supervision of a parent or guardian) regardless of the age ratings assigned on the platforms where you download the App;
• according to the laws of your local jurisdiction, you are eligible to enter into this agreement and have no restriction to use the App;
• you shall continuously comply with these Terms and all applicable laws and regulations.

If you use the Service as a business representative, you further certify that you are eligible to legally bind the represented legal entity, grant Readdle all permissions and licenses under these Terms, and disclose information about that legal entity.

The Security Compliance Questionnaire (Appendix 2 to the Data Processing Agreement (EEA) or Data Processing Agreement (US)) is available on request for legal entities. Please contact us.

If the legal entity you represent is registered outside the European Economic Area, please contact us to conclude the Data Transfer Agreement.

Use License and Subscriptions

In brief

PDF Expert in the desktop or mobile versions compatible with macOS, iOS or iPadOS is available for free download on our website, Mac App Store, or App Store. Please note that you can download the macOS version for free from the Mac App Store only if you previously purchased it on the Mac App Store.

Free Use

By installing the App, you acquire a free-of-charge license to use the App with a limited set of features as may be provided or canceled by Readdle within your license period.

Account

To use PDF Expert, you may need to register a personalized cross-platform account (“Account”) by providing your email address or signing up through third-party accounts, namely Google or Apple. Please note, that your use of such third-party accounts is subject to their legal and privacy documents.

If you sign up via your email, please click on the button in our email to the indicated email address to confirm it and instantly sign in.

The Account is intended for you to track your subscriptions and sign in on your Mac, iPhone, and iPad. You can have only one Account, and you may not transfer or assign it to someone else.

If you know or have any reason to suspect that someone has gained access to your Account without your authorization, your credentials have been lost, stolen, misappropriated, or otherwise compromised, please immediately notify us.

To irreversibly terminate your Account, please address us with the respective request at dpo@readdle.com or use the relevant functionality of your Account.

Free Trial and Premium Subscription

Before purchasing an annual or lifetime Premium subscription for PDF Expert you can explore all additional features available under the subscription during a free trial subject to the then-current terms of the free trial offer displayed in the App.

We reserve the right to change the PDF Expert Premium subscription plan, including the list of the features available. We will provide you with adequate notice if the changes significantly affect your use of the App. Your continued use of PDF Expert after the effective date of such change will constitute your agreement to the changes. 

• Downloading via our website

If you download PDF Expert via our website, you are not required to provide any credit card information during the free trial period. When the free trial expires, you may purchase an annual or lifetime subscription to use PDF Expert through our website.

The lifetime subscription offers limited future updates, meaning that you will get the current functionality supported, the general updates intended for bug fixes, and security updates, however, some new features developed and offered by Readdle may be made available on a paid-for basis.

• Downloading via the App Store

If you download PDF Expert via the App Store, your payment details are processed, and you are charged through the App Store. 

Please note that your App Store subscription fee for the use of PDF Expert will be automatically charged unless you cancel it in your device settings at least 24 hours before the billing date.

• Purchasing a subscription through resellers

You may purchase certain subscriptions through our resellers. If you choose this option, your payment details will be processed, and you will be charged through the relevant reseller’s platform. Following the purchase, you will receive a subscription activation code, which can be redeemed on our Website manually or, in some cases, automatically on the reseller’s platform.

Payment Terms

The purchase of a subscription is subject to the then-current fee (including VAT, if applicable) indicated at the checkout screen. 

Readdle reserves the right to revise the fees at any time, giving users adequate notice of changes before they become effective. Your continued use of PDF Expert after the effective date of such change will constitute your agreement to pay the updated fees. If you do not agree to pay the updated subscription fees, you can cancel your subscription, and after that, you can continue using the App’s free-of-charge features only.

Please note that if you pay in a currency that is different from the currency in which the fees are quoted, your bank may apply its current exchange rate and/or add commissions and fees on top of our subscription fees.

The purchase of a subscription is facilitated by a third-party provider, namely Stripe, under the latest Terms of Service (or equivalent) and Privacy Policy. In no case shall Readdle be responsible for any personal data processed by Stripe.

Please note if you purchase a subscription through a reseller, the reseller’s terms of service (or equivalent rules) and privacy notice may apply with respect to the transaction. Please review the relevant documents on the reseller’s platform.

Licenses for PDF Expert 2

If you update PDF Expert 2 to PDF Expert 3 and have an active license for PDF Expert 2, your license will be activated automatically and provide the functionality of PDF Expert 2 in PDF Expert 3.

An optional lifetime Premium subscription will be available to you. This subscription grants access to new functionality as it may be added by us from time to time. You can check the tools within the trial period.

Pay attention that you can activate one license only on one Account.

Subscription Renewal and Cancellation

Your subscription will automatically renew, and you will be charged a subscription fee for the subsequent subscription period unless you cancel it at least 24 hours before the billing date.

To do so in the iOS or iPadOS version, take the following steps: 

Open the Settings app on your iPhone or iPad

⇓

Tap your name at the top

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Tap Subscriptions

⇓ 

Select PDF Expert

⇓ 

Tap Cancel Subscription (if you don’t see such an option, this means the subscription is already canceled).

To do so in the macOS version, take the following steps: 

Open the App Store app

⇓ 

Click your name. If you can’t find your name, click Sign In

⇓

Click Account Settings

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Scroll to Subscriptions, then click Manage

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Find your PDF Expert subscription

⇓ 

Click Cancel Subscription. You may need to scroll down to find the Cancel Subscription button. If there's no Cancel button, the subscription has already been canceled.

Upon cancellation, your access to PDF Expert with a full set of features will remain until the end of the current subscription period.

Please note if you purchased an annual subscription through our reseller, it will not renew automatically. We will provide you with further information on how to renew your subscription by sending you an email or displaying it in the App.

Scope of License

Subject to your compliance with these Terms, we grant you a limited, temporary, personal, non-exclusive, non-sublicensable, revocable, non-transferable, and worldwide license to download, install, and use the App on the device(s) that you lawfully own or control in the manner provided for in these Terms for personal non-commercial or internal business purposes.

Under this license, you shall not:

• sell, lease, rent, license, sublicense, or otherwise distribute the App software; 
• copy, decompile, disassemble, translate, or reverse engineer the App software, in whole or in part; 
• reproduce, publish, transmit, write or develop any derivative software, make an attempt to derive the source code of, modify, or create derivative works of the App software, and its updates;
• provide, disclose, divulge, or make available to, or permit the use of the App software by any third party without Readdle’s prior written consent;
• avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by the App or any of the App’s providers or any other third party (including another User) to protect the App;
• use the App for sending spam, opt-in or unsolicited email, port scanning, scanning for open proxies or open relays, attacking in any way, shape, or form any other computer or network;
• use the App for commercial or illegal purposes;
• change or delete any Readdle ownership notices from materials downloaded or printed from the App.

Your license to use the App shall be automatically revoked if you violate these Terms. We reserve all rights not expressly stated in these Terms.

We will enforce our intellectual property rights and use any remedy available under the applicable law.

Readdle may provide upgrades, modifications, updates, or additions to the App software during this license. The terms of this license shall be applied to any such upgrades, modifications, updates, or additions unless they are subject to a separate license that would accompany them.

Special Offers for Education and Business Users

Readdle reserves the right to offer specific license conditions and discounts to certain users.

If you need several PDF Expert Accounts to use for internal business purposes, please contact us to negotiate special B2B terms. Please note, the B2B terms do not cover all platforms universally and depend on the platform you need.

If you are a student or educator, you can apply for a discounted PDF Expert annual subscription by submitting your educational email address as well as the educational institution’s name via our website. 

By submitting the educational email address and the educational institution name, you represent and warrant that the email address was assigned to you by the named educational institution, and you are duly authorized to use it. 

If, upon verification, we have reasonable grounds to believe that you are in breach of the above representation, we reserve the right to suspend your subscription and Account.

If you represent an educational institution desiring to order several Accounts for users under 16 years of age, you are responsible for collecting such users’ legal representatives’ consent for the processing of their personal data having regard to our Privacy Notices for the website and for the App.

Please pay attention to section 14 of the Data Processing Agreement (EEA) or Data Processing Agreement (US), respectively, and Appendix 2 to them.

For more information on the terms for students and educators, please contact us.

Refunds

If you have any problems with the functioning of the App, please contact us, and we will make every effort to help you.

• App Store

Your purchases made through the App Store may be refunded by contacting Apple support directly and requesting a refund. 

Please follow these instructions:

1. Go to reportaproblem.apple.com using any web browser to view your purchase history.
2. Sign in under the Apple ID you used to make the purchase.
3. Find the item on the Purchases tab. If a charge for an item is pending, you haven’t yet been charged and can’t request a refund. After the charge goes through, try to request a refund again.
4. Tap or click on Report a Problem to the right of the item.
5. Choose “I’d like to request a refund” and describe why.
6. Hit Send.
7. If you receive a refusal letter from Apple, please contact us within 30 calendar days from the date of purchase to receive a refund directly.

• Our Website

A subscription purchased through our website may be canceled and refunded within 30 calendar days from the date of purchase. To request a refund, please contact us.

We will provide a full refund of the subscription fee paid by you to Readdle within 30 calendar days from the date of your notification using the same means of payment you used for the initial transaction.

• Resellers

If you purchased a subscription through our reseller, the reseller’s terms of service (or equivalent rules) will govern the refund procedure. To request a refund, please contact directly the reseller you purchased a subscription from.

Specific Access Restrictions

We do not provide services or access to our products to new customers from the Russian Federation and the Republic of Belarus. The existing customers from the said countries retain access to the installed App, but they will not have access to the App updates or our customer support service.

Readdle does not engage in any business with companies owned by or affiliated with the citizens of the Russian Federation or the Republic of Belarus.

Readdle does not engage in business with companies that support the Russian aggression in Ukraine.

Content and Data Security

In brief

The App and the website are owned and managed by Readdle or our affiliates. 

The Service and the materials in the Service, including text, graphics, information, images, designs, drawings, trademarks, logos, videos, sounds, music, software, and other materials (collectively, “Content”), as well as the copyright and other intellectual property rights to such Content belong to Readdle or our affiliates or is included in the Service with the consent of the owner.

Subject to your compliance with these Terms and having regard to the terms of the software license laid down above, Readdle grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable, and worldwide license to access and use the Content made available in or through the Service and granted by Readdle for the purposes outlined in these Terms.

The Content does not include any materials you upload to or otherwise provide while using the App.

You are not allowed to use the Content or any of its elements in any way not expressly provided for in these Terms without the prior written permission of Readdle or the Content owners.

In case you download or copy the Content, no right, title, or interest in any downloaded or copied Content is transferred to you as a result of any such downloading or copying. You are not allowed to reproduce, publish, transmit, distribute, otherwise disseminate, modify, create derivative works, or otherwise use the Content for commercial or illegal purposes without our prior written permission. You agree not to change or delete any ownership notices from materials downloaded or printed from the Service.

You are also advised that we are determined to enforce our intellectual property rights to the fullest extent available under the applicable laws, including through civil remedies and criminal prosecution.

User Content and Security

"User Content" means any files, including pictures, text, videos, sound recordings, and other materials, provided and managed through the App by a user. You own your User Content and information that you submit or access through the App.

Any User Content accessed through the App is stored locally on the user’s devices or connected cloud services (e.g., DropBox, Google Drive, Sharepoint, etc.). Readdle may not, in any case, access any User Content and does not store it on Readdle’s servers or otherwise. The integration between your cloud storage provider and the App on your device is also performed directly per your cloud service provider’s security requirements.

Notwithstanding the above, Readdle processes the User Content in relation to the use of the AI Chat, specifically the content you send and generated output. Firstly, we receive and pseudonymize your request. Secondly, we send it to OpenAI for processing. Finally, we receive the output and provide the result back to you. This process is established to make your interactions with OpenAI more secure.

To protect your User Content, the users of PDF Expert may create a password in the settings of the App. Please note that the password may not be recovered.

All User Content, including that created by using the AI Chat, remains the sole responsibility of the person from whom said content originated.

Your Feedback

We welcome feedback, reviews, ideas, questions, and comments about your experience with our App or our website (collectively “Feedback”). By submitting your Feedback to us directly or via any platform, including, but not limited to, online distribution platforms, marketplaces, and social media, you:

• grant us and our affiliates a worldwide, nonexclusive, royalty-free, perpetual, revocable, transferable, assignable, and sub-licensable (through multiple tiers) license and right to copy, reproduce, use, modify, adapt, distribute, publish, translate, create derivative works from, distribute, and publicly display, including online, such Feedback on our website, in-app screens, social media accounts, our marketing communications distributed via email or otherwise, and in any other media, including for marketing and advertising purposes, and otherwise exploit such Feedback regardless of when and in what manner you provided it. You grant us and our affiliates the right to use and refer to the name or username that you submit in connection with such Feedback. For this reason, we ask that you not submit any Feedback or delete any existing one that you do not wish to license to us as set forth above;
• agree and acknowledge that you are solely responsible for the information in your Feedback;
• represent and confirm that you were not asked, instructed, or commissioned to submit fake or misleading reviews and endorsements or misrepresent your experience with our App;
• represent and warrant that the use of your Feedback does not violate any third party’s rights;
• expressly release and discharge us, our affiliates, sublicensees, successors, and assignees from all liability, claims, and/or demands arising out of or in any way connected to our exercise of the rights granted under the license as provided above, including without limitation, any liability based on rights of publicity, invasion of privacy and other civil rights, moral rights, and copyright infringement.

You can contact us to request to refrain from or discontinue our use of your Feedback at any time. 

The Feedback appearing on our website, social media accounts, and marketing, advertising, and other communication reflects the individual experience of those who have used our App. We do not claim, nor should the reader assume, that any individual experience recounted is typical or representative of what any other user might experience.

Business Users’ Authorisation

Business users of PDF Expert hereby expressly grant Readdle and its affiliates the right to use such users’ commercial names and logos in various PDF Expert promotional and advertising materials that may be published by Readdle and/or its affiliates from time to time. 

A representative of a business user can contact us at enterprise@readdle.com to request Readdle to limit or cease the use of the business user’s commercial name and/or logo. Please use "No Use of Customer Name" as a subject line of such an email. We will reply to your request within three (3) business days.

Third-Party Websites and Services

In brief

Some features of the Service are compatible with third-party websites and services, including, without limitation, the connected cloud services, files converting services, official resellers, Apple FaceTime SharePlay, etc. Certain subscription plans may include additional features powered by artificial intelligence (“AI Chat”), such as summarizing the text of the opened PDF document, generating hashtags or keywords, etc., which are facilitated by an external AI service provider OpenAI, L.L.C. (“OpenAI”) Please familiarize yourself with OpenAI’s terms of use and privacy policy. Please note that the AI Chat feature may be unavailable for users from certain countries and territories. These limitations apply to users from regions either not supported by the external AI service provider according to its policies or where the use of artificial intelligence technology is prohibited or restricted by local regulations.

We cannot guarantee that any currently supported third-party services or AI Chat will remain compatible with the Service software or that all features will be constantly available and uninterrupted.

By accepting these Terms, you acknowledge that different terms of service (or equivalent legal documents) and privacy policies may apply to your use of the AI Chat, third-party websites, or services, their respective functionality, and content, and that it is your responsibility to familiarize yourself with such documents. Readdle shall not be held responsible for any losses, damages, or other liabilities incurred due to your interaction with third-party websites and services or the use of the AI Chat.

Please note, the results of the use of the AI Chat are strictly AI-generated and do not contain any human input. We may impose monthly or other limits for the use of such features. If these limits are exceeded, you may be temporarily unable to access the AI Chat until the following period. We reserve the right to reduce your monthly usage limits in case we suspect the wrongful, illegal, or other inappropriate use of the AI Chat that violates these Terms or applicable laws and regulations.

With respect to your use of the App for iOS, available on the App Store, Apple Inc. (“Apple”) is not a party to an agreement between Readdle and a user and does not own and is not responsible for the App in any capacity or manner. Apple has no obligation to furnish any maintenance and support services, as well as no warranty obligation whatsoever with respect to the App, except, if applicable, to refund the purchase price.

Warranties and Disclaimers

In brief

The Service is provided to you "as is."

Readdle warrants that the Service will perform substantially according to its documentation within the period of your license. Readdle disclaims all other warranties regarding the Service, its features, and content to the fullest extent permitted by law, including without limitations, guarantees of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights of third parties or other rights. 

We are not making any promises, including about the Service’s and Content’s accuracy, usefulness, reliability, and correct operation. Readdle does not guarantee that the Service will be uninterrupted or secure, that any defects will be corrected, or that the Service is free of viruses or anything else harmful.

Limitation of Liability

In brief

We shall not accept responsibility if any information, materials, or content available through the Service is inaccurate or incomplete.

You are solely responsible for the legality of your actions within the Service and your use of the Service under the laws and regulations applicable to you and for your compliance with the terms of service (or equivalents) and privacy policies of the third-party websites and services.

In no event shall Readdle, its affiliates, directors, partners, employees, contractors, or agents be liable for indirect, incidental, special, punitive, or consequential damages related to any use or inability to use the Service, including, without limitation, any damages, caused as a result of the use of the information provided through the Service or by mistakes, omissions, interruptions, defects, viruses, even if Readdle has been advised of the possibility of such damages.

The preceding limitations of liability do not apply to the extent prohibited by law.

If any part of the warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances shall not exceed the total amount of payments made by you to Readdle within one year preceding the claim.

Indemnification

In brief

You agree to defend, indemnify, and hold harmless Readdle, our subsidiaries, directors, partners, employees, contractors, and agents from and against any claims, responsibility, damages, losses, and expenses, including reasonable legal and accounting expenses arising from: 

• any breach by you of any of these Terms;
• your use/misuse of the Service; or 
• a violation by you of applicable law, third party’s intellectual property or other rights, any agreement or terms with a third party to which you are subject.

We reserve the right to handle our legal defense however we see fit, including instances when you indemnify us. You agree to cooperate with us in the execution of our legal defense strategy.

Applicable Law and Jurisdiction

In brief

Except as otherwise outlined in these Terms, these Terms are exclusively governed by and construed under the laws of the Republic of Ireland, excluding the rules on conflict of laws.

If the user is a U.S. city, town, county, district, or state governmental entity, then the Terms will be silent regarding governing law and venue.

If any material in the Service, or your use of it, is contrary to the laws of the place where you are when you access it, the Service is not intended for you, and we ask you not to use it. You are responsible for informing yourself of the laws of your jurisdiction and complying with them.

Except where prohibited by applicable law, and without limitation to any statutory rights of consumers, you agree that any dispute, conflict, claim, or controversy directly or indirectly arising out of, or in connection with, or relating to the Service or these Terms, including, without limitation, those relating to its validity, its construction or its enforceability shall be resolved through amicable negotiations directly with the Readdle team following the principles of good faith and fair cooperation.

If we cannot reach a consensus through negotiations, the dispute shall be settled exclusively in the national courts of the Republic of Ireland, subject to its jurisdiction rules, with the applicable substantive law of the Republic of Ireland.

You can also try to settle the dispute out of court using an alternative dispute resolution procedure and submit your complaint online via the online dispute resolution (ODR) platform.

All claims shall be brought within one year after the claim arises, except to the extent a more extended period is required by applicable law.

Electronic Communications

In brief

By using the App and providing us with your contact information, you understand and agree that we may send you recommendations and information via email or push notifications regarding, without limitation: 

• your use of the Service and curated tips; 
• updates of the Service and these Terms; or 
• subscriptions, transactions, and cancellations under these Terms.

Note, however, that some email messages may be more “commercial” in nature than others, as they may advertise our services or offers we believe you may be interested in. You may unsubscribe from receiving these emails from us by following the instructions in such communications.

You can read more about the rules of personal data processing in our Privacy Notices for the website and for the App.

Termination

In brief

Termination by Readdle

At any time, at our sole discretion, we reserve the right with prior notice, to modify, suspend, or discontinue the Service, Content, any features, or offers in the Service. You agree that we shall not be liable to you or any third party should any of the preceding occur concerning the Service.

Readdle reserves the right to take whatever legal actions we may deem appropriate in response to actual or suspected violations of these Terms, including, without limitation, the suspension or termination of your license and access to the Service. 

We will cooperate with legal authorities and/or third parties to investigate any suspected or alleged crime or civil wrong. 

Termination by You

You may terminate your access and use of the App and our website at any time by deleting and no longer accessing or using the Service unless you have an active subscription (see below). If you terminate the use of the App and our website, all permissions and licenses granted to you under these Terms will immediately terminate without Readdle’s obligation to provide any refunds.

Please note, that when you delete the App on your device with an active recurring subscription, it does not automatically cancel the subscription. You must manually cancel your subscription (please see Subscription Renewal and Cancellation above).

Miscellaneous

We reserve the right to transfer our rights and obligations under these Terms to a third party, but this will not affect your rights or our obligations under these Terms.

We reserve the right to modify these Terms at any time at our sole discretion. If material changes affect your use of the Service, we’ll notify you before the changes’ effective date by sending you an email or displaying the changes on the website or in the App. If you continue to use the App, you agree to the updated version of these Terms.

If any provision of these Terms is recognized unlawful, void, or unenforceable by a relevant authority, the remaining provisions will remain valid and enforceable.

A printed version of these Terms shall be admissible in judicial or administrative proceedings based on or relating to the use of the Service to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.